Shipping policy

Shipping Policy

Last updated: 01/01/2026

Thank you for shopping with KneeReliefs. We are committed to delivering your order safely and as quickly as possible.

1. Order Processing Time

All orders are processed within:

1–3 business days (Monday–Friday)

After your order is processed, it will be shipped to your address.

You will receive a confirmation email with tracking information once your order has been shipped.

2. Estimated Delivery Time

Delivery times vary depending on your location.

United States:
7–12 business days

United Kingdom, Canada, Australia:
7–14 business days

Europe:
7–15 business days

Other International Countries:
10–20 business days

These are estimated delivery times and may vary due to external factors.

3. Shipping Cost

We offer:

Free Standard Shipping on all orders

There are no hidden shipping fees.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Tracking information may take 2–5 days to update after shipment.

5. Shipping Delays

Shipping may be delayed due to:

  • High order volume

  • Customs clearance

  • Weather conditions

  • Carrier delays

  • Holidays

These delays are outside our control, but we will always assist you.

6. Incorrect Address

Please ensure your shipping address is correct.

We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us within 12 hours of placing your order.

7. Lost or Stolen Packages

If your package is lost in transit, please contact us.

If confirmed lost, we will provide a replacement or full refund.

We are not responsible for stolen packages confirmed as delivered to the correct address.

8. Separate Shipments

Some orders may be shipped in multiple packages depending on warehouse availability.

You will receive separate tracking numbers if this happens.

9. Customs, Duties, and Taxes

International orders may be subject to customs fees or import taxes.

These charges are the responsibility of the customer.

10. Contact Us

If you have any questions about your shipment, please contact us:

Email: support@kneereliefs.shop
Website: https://kneereliefs.shop